Terms of Service

Effective Date: November 2025
Last Updated: November 2025

These Terms of Service ("Terms") govern your access to and use of Brubru (https://brubru.beresol.eu), operated by Beresol BV ("we," "us," or "our"). By accessing or using Brubru, you agree to be bound by these Terms.

Important: These Terms contain an arbitration clause and class action waiver that affect your legal rights. Please read them carefully.

1. Acceptance of Terms

By creating an account, accessing, or using any part of Brubru, you agree to these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree, do not use our services.

You must be at least 16 years old to use Brubru. By using our service, you represent that you meet this age requirement and have the legal capacity to enter into these Terms.

2. Description of Service

Brubru is an AI-powered strategic advocacy assistant for EU policy professionals. Our services include:

AI chat interface for EU policy analysis
Amendator: Legislative amendment authoring tool
My EU Bubble: RSS feed aggregation from EU institutional sources
EU Law Comply: Compliance gap analysis
Legislative tracking and monitoring

We reserve the right to modify, suspend, or discontinue any aspect of the service at any time, with or without notice.

3. Account Registration and Security

3.1 Account Creation

You must create an account to use Brubru. You agree to:

Provide accurate, complete, and current information
Maintain and promptly update your account information
Keep your password secure and confidential
Notify us immediately of any unauthorized access

3.2 Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain account security.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for:

Violation of these Terms
Fraudulent or illegal activity
Non-payment of fees
Abuse of our services or infrastructure

4. Subscription Plans and Billing

4.1 Subscription Plans

Brubru offers a modular pricing model:

Free Trial: 14-day access to any plan
Individual Modules: from €19/month (Amendator, AI Chat, My EU Bubble, EU Law Comply, Tenderator)
Bundles: from €39/month (Starter, Advocate, Professional)
EP Plan: €49/month (for verified APAs and MEPs)

See our Subscription page for current pricing and features. All prices are indicative and may be updated; the Subscription page reflects the most current pricing.

4.2 Payment Terms

Subscriptions are billed in advance on a monthly or annual basis
All fees are in Euros (EUR) and exclude applicable taxes (VAT)
Payment is processed through Stripe
You authorize us to charge your payment method on each billing cycle

4.3 Refunds

We offer a 14-day money-back guarantee for first-time paid subscriptions. To request a refund, contact us at hello@beresol.euwithin 14 days of your initial payment.

Renewal payments are non-refundable. Annual subscriptions are non-refundable after 14 days.

4.4 Plan Changes and Cancellations

You can upgrade your plan at any time; the new rate applies immediately with prorated billing
Downgrades take effect at the end of your current billing period
You can cancel your subscription at any time; access continues until the end of the billing period
No refunds are provided for partial billing periods

4.5 Price Changes

We may change our pricing with 30 days' notice. Price changes do not affect your current billing period but apply to subsequent renewals. If you do not agree to a price increase, you may cancel your subscription.

5. Acceptable Use Policy

5.1 Permitted Use

You may use Brubru only for lawful purposes and in accordance with these Terms.

5.2 Prohibited Activities

You agree NOT to:

Use the service for any illegal purpose or in violation of any laws
Attempt to gain unauthorized access to our systems or other users' accounts
Interfere with or disrupt our services or servers
Use automated scripts or bots to access the service (except via our official API)
Scrape or harvest data from our service
Reverse engineer, decompile, or disassemble any part of our software
Share your account credentials with others
Use the service to generate spam, phishing content, or malware
Resell or redistribute our services without written permission
Upload malicious code, viruses, or harmful content
Violate the intellectual property rights of others
Harass, abuse, or harm others

5.3 Rate Limits and Fair Use

We enforce rate limits and usage quotas based on your subscription tier. Excessive use that degrades service quality for other users may result in throttling or suspension.

6. User Content and Intellectual Property

6.1 Your Content

You retain ownership of all content you create, upload, or submit to Brubru (chat messages, amendments, documents). By uploading content, you grant us a limited, worldwide, non-exclusive license to:

Store and process your content to provide the service
Use anonymized, aggregated data for analytics and service improvement
Display your content to you and authorized users of your account

We do not claim ownership of your content and will not share it with third parties except as described in our Privacy Policy.

6.2 Our Intellectual Property

Brubru and all related software, trademarks, logos, and content are the exclusive property of Beresol BV. You may not:

Copy, modify, or create derivative works of our software
Use our trademarks without written permission
Remove copyright or proprietary notices

6.3 Third-Party Content

Brubru aggregates content from EU institutional sources (EUR-Lex, OEIL, European Parliament, etc.). This content remains the property of the respective institutions and is used in accordance with their terms and applicable EU law.

7. AI-Generated Content

7.1 No Warranties on Accuracy

Brubru uses AI models (Anthropic Claude, OpenAI GPT-4) to generate responses. AI-generated content may contain errors, inaccuracies, or outdated information. We do not warrant the accuracy, completeness, or reliability of AI outputs.

7.2 Not Legal or Professional Advice

Brubru provides informational tools and does not constitute legal, or financial advice.

7.3 User Responsibility

You are solely responsible for:

Verifying the accuracy of AI-generated content
Reviewing and editing amendments before submission
Ensuring compliance with applicable laws and regulations
Any decisions made based on information from Brubru

8. Service Availability and Support

8.1 Uptime

We strive for high availability but do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance when possible.

Free Trial: Best-effort availability, no SLA
Individual Modules and Bundles (Starter, Advocate, EP Plan): 99% uptime target (excluding scheduled maintenance)
Professional: 99.9% uptime SLA with service credits for violations

8.2 Support

Free Trial: Community support and documentation
Individual Modules and Bundles (Starter, Advocate, EP Plan): Email support with 48-hour response time (business days)
Professional: Dedicated support with 24-hour response time

9. Limitation of Liability

9.1 Disclaimer of Warranties

BRUBRU IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BERESOL BV SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Service interruptions or data loss
Errors or inaccuracies in AI-generated content
Actions taken in reliance on our service

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR €100, WHICHEVER IS GREATER.

9.3 Exceptions

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under applicable law

10. Indemnification

You agree to indemnify, defend, and hold harmless Beresol BV, its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising from:

Your use of Brubru
Your violation of these Terms
Your violation of any third-party rights
Your content or conduct

11. Dispute Resolution

11.1 Informal Resolution

Before filing a claim, you agree to contact us at hello@beresol.eu to resolve the dispute informally. We will attempt to resolve within 60 days.

11.2 Governing Law

These Terms are governed by the laws of the Netherlands and the European Union, without regard to conflict of law principles.

11.3 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Brussels, Belgium.

11.4 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class actions or class-wide arbitration.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via:

Email notification to your registered address
Prominent notice on our website
In-app notification

Changes will take effect 30 days after notice. Continued use after the effective date constitutes acceptance. If you do not agree to the new Terms, you must stop using Brubru and may cancel your subscription.

13. Termination

13.1 By You

You may terminate your account at any time by deleting it in Profile → Account Settings. Paid subscriptions continue until the end of the billing period (no refunds).

13.2 By Us

We may suspend or terminate your account immediately if you:

Violate these Terms
Engage in fraudulent or illegal activity
Fail to pay fees
Abuse our service or infrastructure

13.3 Effect of Termination

Upon termination:

Your access to Brubru is immediately revoked
We will delete your account data within 90 days (backup retention)
You may export your data before termination (if account is accessible)
Outstanding fees remain due and payable

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Beresol BV.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

14.3 Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

14.4 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations to any successor entity (e.g., in a merger or acquisition).

14.5 Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control (natural disasters, war, pandemics, government actions, internet outages, etc.).

15. Contact Information

For questions about these Terms:

Email: hello@beresol.eu
Subject: "Terms of Service Inquiry"